As is the case with the majority of the country we have had to alter the way we are working.
However, seeing as we are a company who embrace change, we are facing the challenge head on.
We are still here to help anyone who needs it. Our support team are ready and waiting to offer any assistance that you require.
We may have a company name, but behind that, we are a group of people who wish you all the best and hope everyone remains safe and healthy.
We recognise the tough situation that you as dentistry professionals are facing, whether that be PPE, financial situations or anything else.
Keep up the good and important work that you are doing. With dedicated individuals and teams such as yourselves within actual practices, the dentistry industry and ultimately the patients, are in the best hands possible.
We'd love to tell all you new people about our support team, but first of all, lets make sure anyone who needs help gets it.
If you currently need any assistance, or wish to make any software requests or suggestions, our support team are ready and waiting to listen. Use whichever contact method below that you wish. Remember, there is no such thing as a daft question, ask whatever you wish.
Remote Access Support
If the support team need to connect to your computer in order to help, there should be a 'Dentsys Support' icon on your desktop. If there is not, then the support team will either advise you how to access it through the software, or guide you to downloading the support app from here.
We cannot and will not connect to your computers without your knowledge. Some companies configure software that enables them access at any time, however we have taken the decision not to do this, so you can be confident that your software is only accessed with your knowledge. To connect to your computer, our support team will need the ID number that is produced along with a 4 digit password that is unique each time you run the Dentsys Support App.
The quickest and easiet way to get assistance is to call us. No long-winded call handling, press 1 for this and press 2 for that, simply get straight through to our support team.
You can also email us. Although it is not as quick as calling, we will always respond and provide the assistance you require.
Send us a Message
If you wish to send us a message, please use either the form below. We'll be sure to get back to you as soon as possible. If it is urgent, your quickest option is to call us on the above number.
About our Support
Our support is all about you, and we are prepared to go above and beyond to prove that point.
The support team are ready and willing to provide any assistance you require. We are proud of how we support our customers and work by the motto that there is no such thing as a daft question. So whatever it is that you need help with, big or small, we will do our upmost to provide a successfull solution. You won't have to contend with call handling systems, you'll simply get straight through to a human being.
We aim to build a rapport with our customers, and we can only do this by making sure you are happy. We are always willing to listen to ideas and suggestions, as you are the experts in your field. It would be no use to anyone if we simply sat here in our own little world without consulting the very people who use the software day in day out. After all, it is your software.
Calling us is the quickest way to receive assistance, but you can also send us a message or email us. Whichever method you use, we'll be straight on it for you. We can connect to your computers if required (with your permission), and control your screen over the Internet. This allows us to quickly and accurately diagnose any issues you have or simply be able to show you where a particular option is located.
We can answer all your questions over the phone during a normal call to the support team, but if you feel you could benefit from a bitesize training session then we can also provide this absolutely free of charge. These typically last anywhere from 10 minutes to an hour and are carried out over the phone. We would normally connect remotely to your computer so we can demonstrate and guide you through the topics we are discussing.