We'd love to tell all you new people about our support team, but first of all, lets make sure anyone who needs help gets it.
If you currently need any assistance, or wish to make any software requests or suggestions, our support team are ready and waiting to listen. Use whichever contact method below that you wish.
Remember, there is no such thing as a daft question, ask whatever you wish.
The quickest and easiet way to get assistance is to call us. No long-winded call handling, press 1 for this and press 2 for that, simply get straight through to our support team.
You can also email us. Although it is not as quick as calling, we will always respond and provide the assistance you require.
Dentsys Support App (Remote Access Support)
If the support team need to connect to your computer in order to help, there should be a 'Dentsys Support' icon on your desktop. If there is not, then the support team will either advise you how to access it through the software, or guide you to downloading the support app from here.
We cannot and will not connect to your computers without your knowledge. Some companies configure software that enables them access at any time, however we have taken the decision not to do this, so you can be confident that your software is only accessed with your knowledge. To connect to your computer, our support team will need the ID number that is produced along with a 4 digit password that is unique each time you run the Dentsys Support App.
About our Support
The support team are ready and willing to provide any assistance you require. We are proud of how we support our customers and work by the motto that there is no such thing as a daft question. So whatever it is that you need help with, big or small, we will do our upmost to provide a successfull solution. You won't have to contend with call handling systems, you'll simply get straight through to a human being.
We aim to build a rapport with our customers, and we can only do this by making sure you are happy. We are always willing to listen to ideas and suggestions, as you are the experts in your field. It would be no use to anyone if we simply sat here in our own little world without consulting the very people who use the software day in day out. After all, it is your software.
Calling us is the quickest way to receive assistance, but you can also email us. Whichever method you use, we'll be straight on it for you. We can connect to your computers if required (with your permission), and control your screen over the Internet. This allows us to quickly and accurately diagnose any issues you have or simply be able to show you where a particular option is located.
We can answer all your questions over the phone during a normal call to the support team, but if you feel you could benefit from a bitesize training session then we can also provide this absolutely free of charge. These typically last anywhere from 10 minutes to an hour and are carried out over the phone. We would normally connect remotely to your computer so we can demonstrate and guide you through the topics we are discussing.
Essentially, our support is all about you, and we are prepared to go above and beyond to prove that point.